Dear Valued Partners,
After extensive analysis, it is with regret that D-BOX has made the strategic decision to stop the commercialization of our haptic systems for the Home Theater segment effective May 1st, 2024. While we do believe in the long-term potential of haptic immersive experiences at home, this decision was reached after a considerable review of market and sales trends.
In line with that decision, we have developed a transition plan to support our impacted partners and to make sure the transition runs smoothly. For affected end-customers, we have prepared a Frequently Asked Questions (FAQs) document to address their questions and will provide a comprehensive level of service during this transition. This plan ensures that end-customers will benefit from continuity for their D-BOX seats as well as have access to warranty and support services.
Last Order Date:
The last date to place orders for Home Theater products will be April 30, 2024 (the “Last Order Date”). We encourage customers and resellers to finalize any pending purchases or projects before this date.
Product Availability:
As a result of this decision, D-BOX is terminating all current and existing collaboration agreements with our resellers. Home Theater products remain available for purchase until the Last Order Date or until inventory is depleted, whichever comes first. Commencing from May 1st, 2024, orders for HaptiSync Hubs are allowed for support and replacements only and will not be accepted for new installations. End-customers can contact D-BOX directly for support and warranty inquiries. Repairs and part replacement orders must, however, be handled by a reseller.
Please confirm your consent to remain as part of D-BOX’s reseller network by sending an email to hometheater@d-box.com. Upon your confirmation, we will ensure that your company is officially listed and allowed to place/receive orders for repairs and part replacements. Your prompt response before May 1st would be appreciated.
Support and Warranty:
After May 1st, 2024, D-BOX will continue to provide support for all Home Theater products. All products will remain covered under their respective warranties. Repairs and replacements outside of the warranty period will also remain available.
Marketing:
Kindly ensure that all Home Theater products are no longer displayed in your showroom by May 1st, 2024. Additionally, make sure to conclude all marketing activities related to the Home Theater products, and remove them from any websites or brochures.
While we understand that this decision may pose challenges, we want to assure you that we are committed to making this transition as smooth as possible for all those affected. We appreciate your understanding during this period of change, and we are committed to providing you personalized support during the transition.
Please feel free to reach out to me if you have any further questions or concerns on this matter.
Sincerely,
Karen